Condições de utilização de compradores
Preamble
The Paiva Digital Marketplace, managed by the Commercial and Industrial Association of Castelo de Paiva, is a digital platform that allows registered buyers to purchase products from registered professional sellers. Transactions are conducted directly between the buyer and the seller, with the Paiva Business Association acting solely as an intermediary, facilitating the process through technological tools provided by the platform.
By using the platform, the buyer fully accepts these General Conditions of Use (GCU), which aim to regulate the rights, duties, and responsibilities of buyers.
1. Purpose
These GCUs aim to regulate the use of the Paiva Digital Marketplace by buyers, describing the conditions of access, purchase, payment, and product receipt, as well as defining their obligations and rights in accordance with applicable law.
2. Registration and Access to the Service
2.1. Eligibility and Registration
Access to the platform is reserved for individuals of legal age acting as end consumers (as defined in Law no. 24/96, of July 31) or for duly registered companies. To access the service, the buyer must create an account, providing true and complete information.
2.2. Access Data
The buyer is responsible for maintaining the confidentiality of their access data (username and password). In case of loss or unauthorized use, the buyer must immediately notify the platform to prevent any fraudulent use of the account.
2.3. Account Suspension or Closure
The Management Team of the Paiva Digital Marketplace platform may suspend or close a buyer’s account if there is a violation of these GCUs, including fraudulent behavior, bad faith in reviews, or failure to meet payment obligations.
2.4 Consumer Contact Lines
In compliance with Decree-Law no. 59/2021, the Paiva Digital Marketplace provides consumers with contact lines for customer assistance and support without additional costs beyond the base rate. Contact can be made on business days through our line (+351) 255 699 717, by email ([email protected]) or during business hours (Monday to Friday: 9:00 AM – 6:00 PM).
The use of telephone lines with additional costs is not permitted, ensuring that consumers can contact us without extra charges. If you have any questions or need support, the consumer may also use other contact channels, such as email and the platform’s contact form.
3. Service Operations
3.1. Product Search and Purchase
Buyers can search for products in different categories on the platform using search filters and sorting options to find products suited to their needs. After selecting the desired product, the buyer can add the item to the cart and proceed with the purchase process.
3.2. Interaction with Sellers
The platform allows buyers to contact sellers directly through a messaging system to clarify questions or obtain additional information about products. Communication must be conducted in good faith and respect the terms of conduct established.
3.3. Purchase Completion
The buyer must verify all information relating to the purchase (product, quantity, price, and delivery address) before confirming the order. Confirming the purchase implies acceptance of the general conditions of sale (GCS) and the seller’s specific conditions.
4. Payment and Costs
4.1. Price and Taxes
The total purchase price will be presented in euros (€), including all applicable taxes (e.g., VAT) and any shipping costs. The buyer will be clearly informed of the total amount before finalizing the purchase.
4.2. Payment Methods
The platform offers various payment options, such as credit cards, debit cards, and bank transfers. All payments are processed through secure systems with data encryption, ensuring the protection of the buyer’s financial information.
4.3. Shipping Costs
Shipping costs vary depending on the buyer’s location and the delivery method chosen. These costs will be presented to the buyer before confirming the order.
The following are the shipping costs for the CTT Expresso service, a partner of the Paiva Digital Marketplace for item shipping services:
4.3.1 National Service (Mainland and Islands) – 2-Day Delivery
4.3.2 National Service (Mainland and Islands) – Next-Day Delivery
4.3.3 International Service (Spain and Europe)
5. Product Delivery
5.1. Delivery Timeframes
The delivery timeframe is determined by the seller and depends on the method chosen by the buyer. This information will be presented at the time of purchase. Delivery will be made to the address provided by the buyer, who must ensure that the delivery data is correct.
5.2. Product Receipt and Verification
Upon delivery, the buyer must verify that the products comply with the order. If the buyer identifies any defect or error in the order, they must report the situation through the platform within 14 days of receipt.
6. Returns and Refunds
6.1. Right of Withdrawal
Under Decree-Law no. 24/2014, the buyer has the right to cancel the purchase within 14 days from the date of product receipt, without need to justify their decision. To exercise this right, the buyer must communicate their intention through the platform.
6.2. Return Conditions
Returned products must be in the same condition as received, without signs of use and in original packaging. The seller is responsible for accepting the return and issuing a refund within a maximum of 14 days after receiving the returned product.
6.3. Refunds
The refund will be made through the same payment method used in the purchase, unless otherwise agreed. Return shipping costs may be borne by the buyer, except when the return occurs due to a defect or error in the product.
7. Buyer Responsibilities
7.1. Accuracy of Information
The buyer commits to providing true and complete information during the registration and purchase process, namely regarding the delivery address and payment data.
7.2. Compliance with GCU and GCS
The buyer must respect these GCUs and the General Conditions of Sale (GCS) established by the seller. Any breach may result in account suspension or closure.
8. Complaints and Dispute Resolution
8.1. Complaints
The buyer may file complaints related to product quality or the service provided by the seller through the platform. The Commercial and Industrial Association of Castelo de Paiva may intervene as a mediator to facilitate conflict resolution, but does not assume direct responsibility for the seller’s fulfillment of obligations.
8.2. Out-of-Court Dispute Resolution
In case of a dispute between buyer and seller, the parties are encouraged to use the Alternative Dispute Resolution mechanisms provided for in Decree-Law no. 144/2015, which regulates mediation and arbitration of consumer conflicts. If amicable resolution is not possible, the parties may turn to the competent courts.
9. Intellectual Property
9.1. Platform Content
All content on the platform, including texts, graphics, logos, images, and design, is protected by copyright and related rights under the Copyright Code and Related Rights. Use of this content without authorization is strictly prohibited.
10. Final Provisions
10.1. Changes to the GCU
The Management Team of the Paiva Digital Marketplace platform reserves the right to modify these GCUs at any time, notifying users of changes electronically or through the platform. Continued use of the platform after publication of changes will be considered acceptance of the new conditions.
10.2. Applicable Law and Competent Jurisdiction
These General Conditions of Use (GCU) are governed by Portuguese law. For any dispute arising from the interpretation or execution of these conditions, the parties may turn to the competent courts of Aveiro.
Additionally, consumers have access to various Alternative Dispute Resolution options, including:
- CNIACC – National Center for Consumer Conflict Information and Arbitration: CNIACC;
- Lisbon Consumer Conflict Arbitration Center: Lisbon Arbitration Center;
- Vale do Ave Consumer Conflict Arbitration Center/Arbitration Tribunal: Arbitration Tribunal;
- CIAB – Consumer Information, Mediation and Arbitration Center: CIAB;
- CIMPAS – Insurance Information, Mediation and Ombudsman Center: CIMPAS;
Consumers may also use the online platform provided by the European Union to file complaints about disputes. The District Management Team provides information on how to exercise your right to complain to an official, impartial third-party body. If you are not satisfied with a purchase or the proposed solution, you may access the official EU ODR Platform to submit your complaint.